Refund policy

Download withdrawal form Here.

The satisfaction of our customers is very important to us.

 

For this reason, we allow the return of unworn jewellery. The withdrawal period for contracts in theDistance sales (webshops) is 14 calendar days. The withdrawal period is fully harmonised, which means that it is the same length in all EU countries.

The period for online orders for goods begins on the day of receipt of goods by the customer (Section 11 para. 2 FAGG).

More information about your right of withdrawal for online orders can be foundHere.

Please understand that we can only accept returns if they have been returned on time.

In the case of a return, a full refund (for returns of the entire order) or a partial refund (for returns of partial orders) will take place. The prerequisite for this is the unused, as well as resaleable condition of the goods. If this is not provided, we reserve the right to withhold the refund of the purchase price if necessary.

In the event of a return, the goods must be sent to the following address:

Thought Power Jewelry
Lindenweg 2
9063 Karnburg
Austria

If you withdraw from your purchase contract, we will refund to you all payments received from you without delay and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. However, we can refuse the refund until we have received the goods back in undamaged condition. For this refund, we will use the same means of payment that you used for the original transaction.